Shipping Policy

At The Pamper Palace, we are committed to providing fast, reliable and efficient delivery services across Australia.

Order Dispatch

All standard orders are typically dispatched within 1–2 business days from the date your order is placed.

During peak periods, promotional events or holiday seasons, dispatch times may be slightly extended due to increased order volumes. If this occurs, we will do our best to keep you updated throughout the process.

Orders are dispatched Monday to Friday, excluding NSW and National Public Holidays.

Tracking Information

All eligible orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details so you can monitor your delivery progress at any time.

Please allow up to 24 hours for tracking information to update after dispatch.

Shipping Rates

Shipping costs are calculated at checkout based on:

· Delivery location

· Parcel size and weight

· Shipping service selected

Our shipping fees help cover the cost of secure and reliable delivery through our courier partners.

Standard Delivery Timeframes

The following delivery estimates apply once your order has been dispatched. Please note these are estimates only and delays may occasionally occur due to courier networks, weather events, peak periods or regional delivery locations.

Metro Areas

Regional & Rural Areas

Express Post Delivery Timeframes

We also offer Express Post services for eligible orders and locations.

Estimated Express Post delivery times after dispatch are:

Please note:

· Delivery estimates are not guaranteed

· Some regional and remote locations may experience longer delivery times

· Delivery timeframes may vary during peak periods, severe weather events or courier network disruptions

Delivery Delays

While we work hard to ensure timely delivery, occasional delays may occur that are outside of our control.

These may include:

· Courier delays

· Severe weather events

· Peak shopping periods

· Remote delivery locations

· Public holidays

We appreciate your patience and understanding should any unexpected delays arise.

Public Holidays

We do not dispatch or deliver orders on NSW or National Public Holidays.

Orders placed during these periods will be processed on the next available business day.

Important Information

Please ensure your shipping address is entered correctly at checkout.

The Pamper Palace is not responsible for delays caused by incorrect shipping information, courier disruptions or circumstances beyond our control.

For any delivery enquiries, please contact our customer service team at:

Email: Admin@pamperpalace.com.au

Business Hours:
Monday to Friday
10:00am – 4:00pm AEST
(Excluding NSW & National Public Holidays)